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– Nelson Mandela

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Unit VIII Assessment

Unit VIII Assessment

Q • Question 1 20 out of 20 points Identify at least three advantages that conflict among individuals can bring to an organization. Your response must be at least 75 words in length.

Q • Question 2 19 out of 20 points Explain the differences between arbitration, conciliation, and mediation. Your response must be at least 75 words in length. • Question 3 28 out of 30 points What is a perspective-taking approach to conflict resolution, and why is it useful in successful negotiation? Your response must be at least 200 words in length.

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1. Conflict can improve an organization’s performance: if the conflict is channeled toward the goals of the organization, it can challenge the workers to focus on how they can best contribute to their quota to achieve the goal. This type of conflict is categorized under functional conflict. This can work out when people listen to one another to debate their ideas, which can lead to innovative solutions. 2. Relationship conflict can increase group creativity through persistence. This can work when it involves group working relationships and practices that suppress negative emotions. 3. Task conflict can also lead to individual and team performance if it is at a minimum.